• Appointment Booking Enquiry
  • Hearing Centres
  • Free Online Hearing Test
  • Call 1300 761 021
Melbourne Audiology Centre
logo
  • Hearing Aids
    • Hearing Better
      • Hearing Aids
      • Choosing the Best Hearing Aids
      • Hearing Aid Prices
      • Hearing Aid Models
      • Hearing Journey
    • Funding & Rebates
      • Hearing Aid Subsidies
      • Veterans & Pensioners
      • Workers Compensation
      • NDIS
    • For Hearing Aid Users
      • Hearing Aid Batteries
  • Hearing Health
    • Hearing Services
      • Hearing Services
      • Hearing Tests
      • Tinnitus Management
      • Auditory Processing Assessments
      • Ear Wax Removal
      • Veterans & Pensioners
      • Free Online Hearing Test
    • Hearing Centres
      • Hearing Centres
      • Appointment Booking Enquiry
    • Your Hearing
      • Hearing Loss
      • Tinnitus
      • Auditory Processing Disorder
      • Hearing and Ear Protection
  • Why Choose MAC
    • Experts in Hearing Care
      • Team
      • For GPs & Medical Professionals
      • Keeping You Safe
      • News
    • After Care
      • Hearing Aid Maintenance & Repairs
  • Accessories
  • Contact Us
  • Cart
  • Appointment Booking Enquiry
  • Hearing Centres
  • Free Online Hearing Test
  • Call 1300 761 021

Our Returns Policy

Returns will only be considered for defective products. Any defective products can be returned within 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

We will not accept returns if:

  • Any item is not in its original condition, is damaged or has missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after invoice.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at reception@melbourneaudiologycentre.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at reception@melbourneaudiologycentre.com.au and send your item to 185 Victoria Parade Fitzroy Victoria Australia 3065.

Shipping
To return your product, you should mail your product to 185 Victoria Parade, Fitzroy, Victoria Australia 3065.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Melbourne Audiology Centre

MAC

  • Hearing Aids
  • Hearing Aid Subsidies
  • Hearing Services
  • Team
  • Accessories

Resources

  • Privacy Policy
  • Terms of Use
  • Returns Policy
  • Shipping Policy
  • Sitemap

Head Office

Melbourne Audiology Centre Pty Ltd
(located at our Fitzroy Hearing Centre)
185 Victoria Parade
Fitzroy VIC 3065
ABN: 89 099 275 466

Phone: 1300 761 021
Office: 03 9415 5858
Email: reception@melbourneaudiologycentre.com.au

Australian College of Audiology
Audiology Australia

MAC

  • Hearing Aids
  • Hearing Aid Subsidies
  • Hearing Services
  • Team
  • Accessories

Resources

  • Privacy Policy
  • Terms of Use
  • Returns Policy
  • Shipping Policy
  • Sitemap

Head Office

Melbourne Audiology Centre Pty Ltd
(located at our Fitzroy Hearing Centre)
185 Victoria Parade
Fitzroy VIC 3065
ABN: 89 099 275 466

Phone: 1300 761 021
Office: 03 9415 5858
Email: reception@melbourneaudiologycentre.com.au

Australian College of Audiology
Audiology Australia

© 2023 MAC Melbourne Audiology Centre. All rights reserved

Appointment Booking Enquiry