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Melbourne’s leading hearing health care specialists for over 18 years with centres in 9 convenient locations.

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Our Customer Service Team

Your experience at Melbourne Audiology Centre begins with our customer service team who will greet you on the phone and when you arrive. They are always happy to accommodate your requirements for your appointment and will answer your questions or refer you to the best person who can help you. In addition, if English is not your first language, we have staff who can speak Greek, Italian, Bulgarian, Russian, Serbian and Macedonian.

Meet the Team

Kathy Fountis

Customer Service Officer

Kathy has been working at Melbourne Audiology Centre since 2008, initially as an administration assistant at our Fitzroy centre, and now as Customer Services Officer at our Thomastown hearing centre.  She enjoys her role which enables her to utilize her excellent customer service and communication skills.  Kathy can also do minor hearing aid repairs to assist clients whose aids may have stopped working. 

Languages spoken: Greek



Patricia Smith

Customer Service Officer

Patricia joined the customer service team in July 2015.  Patricia works as our Customer Services Officer in Fitzroy and will always greet you with a smile.  She likes helping our clients with any of their enquiries and she can also do minor in house hearing aid repairs to assist clients whose aids are not working properly. 

Romany Louch

Customer Service Officer

Romany joined the customer service team at Melbourne Audiology Centre in March 2016.  She is a customer service officer working at our Fitzroy and Thomastown centres. She enjoys assisting our clients with their enquiries.

Effie Halidas

Customer Service Officer

Effie joined MAC in May 2019.  She is located at our Dandenong clinic. 

Tran Falzone

Customer Service Officer

Tran joined the MAC team in August 2019.  Tren works at our Sunshine clinic and supports our WB clinic as well. 

Jennifer Carach

Customer Service Coordinator

Jennifer joined the Customer Service team at Melbourne Audiology Centre in October 2015 and brings many years experience in customer service from the hearing industry and other industries. Jennifer is our Customer Services Coordinator and she is passionate about providing an excellent customer experience. 

Youlia Michaylov


Youlia is the Accountant at Melbourne Audiology Centre.  She is highly experienced with a keen eye for accuracy in accounts.  She is responsible for all accounting functions in the business. 

Languages spoken: Bulgarian 

Ask our Audiologists

You will be in good hands with our team of audiologists. Our university trained audiologists are experienced in all aspects of hearing care for children over 5 years of age, and adults. All of our audiologists specialize in hearing aid fitting and hearing rehabilitation and we also have audiologists who specialize in tinnitus management or in central auditory processing disorder assessments.
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Current Vacancies

We don't have any job vacancies currently.


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