Audiology Services for your Patients


When you refer your patients to Melbourne Audiology Centre, you can expect to receive a detailed and timely report of assessment results and recommendations. We are here to complement your medical expertise by providing audiological services required by your patients. We offer personalised services and care in a comfortable no-pressure environment.

More patients than you think have trouble following a conversation during a consultation at your clinic. Hearing loss is one of the most common chronic conditions doctors encounter and about 64% of your patients over 60 years of age will have a hearing loss, and about half of your patients with hearing loss will be of working age.

Hearing impairment is a hidden disability that may not be visible to patients or their physicians and is often linked to other chronic medical conditions such as dementia, diabetes and obesity. in addition, there is an increased risk of falling with hearing loss. References. Therefore we would recommend that your patients with these conditions or anyone over the age of 50 should have their hearing tested.

Please see Tests and Services for a list of all our services and when to recommend your patients.

Pensioners and Veterans
If your patient is a pensioner or Veteran, they may be eligible for services under the Australian Governments Hearing Services Program (formerly OHS) program. We are accredited to provide services under the Hearing Services Program.

Chronic Disease Management (EPC)
All of our audiologists have Medicare provider numbers and can provide audiology services under Chronic Disease Management plans. We bulk bill patients referred under these plans for Audiology.

Aural rehabilitation
We offer a range of aural rehabilitation services and solutions for patients with a permanent hearing loss (i.e. sensorineural or conductive where there is no medical treatment).

Tinnitus Management
Tinnitus can be managed. Our audiologists provide a holistic approach to managing the complex needs of people suffering from tinnitus. Read more on therapies offered at Melbourne Audiology Centre.

Cerumen Removal
Melbourne Audiology Centre provides a professional cerumen removal service using gentle micro-suction techniques. Our Audiologists use a binocular microscope, which allows a clear view of the ear canal and its contents. Depending on each individual’s situation, the ear wax is removed using micro-suction or special ear wax removal tools or a combination of both. This is the gentlest and safest way to remove ear wax and other foreign bodies from the ear canal.

Worksafe
We are a contracted provider for providing hearing services under Worksafe Victoria.

Hearing loss and Auditory Deprivation
It is important to address hearing loss earlier rather than later because long-term untreated sensorineural (or permanent conductive) hearing loss leads to auditory deprivation; a weakening of the auditory neural system affecting the brain’s ability to understand speech. Auditory deprivation can also occur with poorly fitted hearing aids that do not deliver adequate sound to the brain or with monaurally fitted hearing aids when there is a hearing loss in both ears.

Audiological Services


Assessments are conducted in soundproof testing facilities using fully calibrated equipment to ensure accurate assessments are carried out for your patients. Services offered:

Full diagnostic audiology assessments for adults and children over 5 years of age
  • Audiometry
  • Speech discrimination
  • Impedance and Eustachian tube function test
  • Acoustic reflexes
Aural rehabilitation services and hearing aid fittings
  • Advice and counselling
  • Rehabilitation program including hearing aids
Tinnitus
  • Comprehensive Tinnitus and Hearing Assessment
  • Counselling, management and tinnitus treatment
Central Auditory Processing Assessments (CAPD) for children over 7 years of age and adults Hearing protection
  • Custom earplugs for noise, musicians, swimming and sleeping
  • Ready-fit ear plugs available
Cerumen removal
  • Cerumen removal using micro-suction and curette techniques

The information below gives you an indication of the audiological tests recommended for your patients’ symptoms. We will provide you with a comprehensive report on the results and any recommendations for each patient.

Symptom

Hearing Loss
Also linked to diabetes, obesity, smoking, falls, dementia

Bilateral or Unilateral
  • Pure tone audiomerty, speech discrimination
  • Impedance, acoustic reflexes
  • Cerumen removal
Sudden
  • If a sudden loss is reported, immediate referral to Eye and Ear Hospital is highly recommended for urgent ENT intervention. PTA following the intervention.
Symptom

Hearing communication difficulties

Pensioner/veteran
  • Hearing Services Program (HSP) offers fully subsidised hearing tests and fully or partially subsidised hearing aids
  • Pure tone audiomerty, speech discrimination
  • Impedance, acoustic reflexes
  • Aural rehabilitation program with hearing aids if indicated
Private
  • Pure tone audiomerty, speech discrimination
  • Impedance, acoustic reflexes
  • Aural rehabilitation program
Symptom

Blocked Ears

Bilateral or Unilateral
  • Pure tone audiomerty, speech discrimination
  • Impedance, acoustic reflexes
  • Cerumen removal
Symptom

Difficulty Hearing in Noise

Adults
  • Pure tone audiomerty, speech discrimination
  • Impedance, acoustic reflexse
  • Cental Auditory Processing assessment if indicated
  • Aural rehabilitation program with hearing aids if indicated
Children over 7 yrs. of age
  • Pure tone audiomerty, speech discrimination
  • Impedance, acoustic reflexe
  • Cental Auditory Processing assessment if indicated
  • Referral to Hearing Australia for fully subsidised hearing services and products if hearing loss identified
Symptom

Tinnitus

BBilateral, Unilateral or Pulsatile
  • Tinnitus assessment
  • Pure tone audiomerty, speech discrimination
  • Impedance, acoustic reflexes
  • Tinnitus management, counselling and/or treatment
Symptom

Dizziness and Vertigo

May need a referral to ENT, hospitals for balance testing
  • Pure tone audiomerty, speech discrimination
  • Impedance, acoustic reflexes
Symptom

Pre-employment tests

  • Hearing test - air and bone conduction
  • Hearing protection - custom ear plugs

Your patients may be eligible for fully subsidised services

Many Pensioners and Veterans are eligible for fully subsidised services under the Australian Government’s Hearing Services Program (HSP). Under this program, eligible clients are issued with a voucher for hearing services. Melbourne Audiology Centre is an approved service provider for this program. Your client should be eligible for the Hearing Services Program (HSP) if they are an Australian citizen or permanent resident 21 years or older, and you are:

  • Pensioner Concession Card Holder;
  • Receiving Sickness Allowance from Centrelink;
  • The holder of a Gold Repatriation Health Card issued for all conditions;
  • The holder of a White Repatriation Health Card issued for hearing loss;
  • A dependent of a person in one of the above categories;
  • A member of the Australian Defence Force.

Please refer them to Melbourne Audiology Centre and we can confirm their eligibility and provide the hearing services which include a fully subsidised hearing assessment. Following the assessment, the audiologist will make the appropriate recommendations based on the degree of hearing loss and the hearing and communication difficulties experienced by the patient. If hearing aids are recommended, a range of fully subsidised and partially subsidised hearing aid options will be discussed so that the patient can make an informed choice.

Please don’t hesitate to contact us on 1300 761 021 if you have any questions about the program or your patients’ eligibility to the program.

What is a CDM Plan?

People with a chronic medical condition may be able to get Medicare benefits to cover audiology services that help manage their condition. If you have a patient under a Chronic Disease Management (CDM) plan (a GP Management Plan and Team Care Arrangements) and require audiology services, all of our audiologists are accredited to provide audiology services under Medicare.

Download a referral form

Referral Pad: Please contact us for a referral pad.

Hearing loss is linked to other conditions such as Dementia, Diabetes, Obesity and risk of falling over – below are the references.

  • Hearing loss is twice as prevalent in adults with diabetes as in the general population (Source: Annals of Internal Medicine, volume 149, number 1.)
  • People with BMI of 30-40 have a 17% higher risk of hearing loss compared to people with normal BMI whereas those with a BMI of over 40 have a 25% greater risk? (Sources: www.scieneceworldreport.com and www.news-medical.net)
  • People with hearing loss show a greater rate of memory loss, dementia, and shrinkage of the brain. Source
  • Hearing loss is linked to a 3-fold risk of falling. This may be due to an increased cognitive load, or because people who cannot hear well may not have a good awareness of their overall environment. Source

Audiological Services


Assessments are conducted in soundproof testing facilities using fully calibrated equipment to ensure accurate assessments are carried out for your patients. Services offered:

Full diagnostic audiology assessments for adults and children over 5 years of age
  • Audiometry
  • Speech discrimination
  • Impedance and Eustachian tube function test
  • Acoustic reflexes
Aural rehabilitation services and hearing aid fittings
  • Advice and counselling
  • Rehabilitation program including hearing aids
Tinnitus
  • Comprehensive Tinnitus and Hearing Assessment
  • Counselling, management and tinnitus treatment
Central Auditory Processing Assessments (CAPD) for children over 7 years of age and adults Hearing protection
  • Custom earplugs for noise, musicians, swimming and sleeping
  • Ready-fit ear plugs available
Cerumen removal
  • Cerumen removal using micro-suction and curette techniques

The information below gives you an indication of the audiological tests recommended for your patients’ symptoms. We will provide you with a comprehensive report on the results and any recommendations for each patient.

Symptom

Hearing Loss
Also linked to diabetes, obesity, smoking, falls, dementia

Bilateral or Unilateral
  • Pure tone audiomerty, speech discrimination
  • Impedance, acoustic reflexes
  • Cerumen removal
Sudden
  • If a sudden loss is reported, immediate referral to Eye and Ear Hospital is highly recommended for urgent ENT intervention. PTA following the intervention.
Symptom

Hearing communication difficulties

Pensioner/veteran
  • Hearing Services Program (HSP) offers fully subsidised hearing tests and fully or partially subsidised hearing aids
  • Pure tone audiomerty, speech discrimination
  • Impedance, acoustic reflexes
  • Aural rehabilitation program with hearing aids if indicated
Private
  • Pure tone audiomerty, speech discrimination
  • Impedance, acoustic reflexes
  • Aural rehabilitation program
Symptom

Blocked Ears

Bilateral or Unilateral
  • Pure tone audiomerty, speech discrimination
  • Impedance, acoustic reflexes
  • Cerumen removal
Symptom

Difficulty Hearing in Noise

Adults
  • Pure tone audiomerty, speech discrimination
  • Impedance, acoustic reflexse
  • Cental Auditory Processing assessment if indicated
  • Aural rehabilitation program with hearing aids if indicated
Children over 7 yrs. of age
  • Pure tone audiomerty, speech discrimination
  • Impedance, acoustic reflexe
  • Cental Auditory Processing assessment if indicated
  • Referral to Hearing Australia for fully subsidised hearing services and products if hearing loss identified
Symptom

Tinnitus

BBilateral, Unilateral or Pulsatile
  • Tinnitus assessment
  • Pure tone audiomerty, speech discrimination
  • Impedance, acoustic reflexes
  • Tinnitus management, counselling and/or treatment
Symptom

Dizziness and Vertigo

May need a referral to ENT, hospitals for balance testing
  • Pure tone audiomerty, speech discrimination
  • Impedance, acoustic reflexes
Symptom

Pre-employment tests

  • Hearing test - air and bone conduction
  • Hearing protection - custom ear plugs

Your patients may be eligible for fully subsidised services

Many Pensioners and Veterans are eligible for fully subsidised services under the Australian Government’s Hearing Services Program (HSP). Under this program, eligible clients are issued with a voucher for hearing services. Melbourne Audiology Centre is an approved service provider for this program. Your client should be eligible for the Hearing Services Program (HSP) if they are an Australian citizen or permanent resident 21 years or older, and you are:

  • Pensioner Concession Card Holder;
  • Receiving Sickness Allowance from Centrelink;
  • The holder of a Gold Repatriation Health Card issued for all conditions;
  • The holder of a White Repatriation Health Card issued for hearing loss;
  • A dependent of a person in one of the above categories;
  • A member of the Australian Defence Force.

Please refer them to Melbourne Audiology Centre and we can confirm their eligibility and provide the hearing services which include a fully subsidised hearing assessment. Following the assessment, the audiologist will make the appropriate recommendations based on the degree of hearing loss and the hearing and communication difficulties experienced by the patient. If hearing aids are recommended, a range of fully subsidised and partially subsidised hearing aid options will be discussed so that the patient can make an informed choice.

Please don’t hesitate to contact us on 1300 761 021 if you have any questions about the program or your patients’ eligibility to the program.

What is a CDM Plan?

People with a chronic medical condition may be able to get Medicare benefits to cover audiology services that help manage their condition. If you have a patient under a Chronic Disease Management (CDM) plan (a GP Management Plan and Team Care Arrangements) and require audiology services, all of our audiologists are accredited to provide audiology services under Medicare.

Download a referral form

Referral Pad: Please contact us for a referral pad.

Hearing loss is linked to other conditions such as Dementia, Diabetes, Obesity and risk of falling over – below are the references.

  • Hearing loss is twice as prevalent in adults with diabetes as in the general population (Source: Annals of Internal Medicine, volume 149, number 1.)
  • People with BMI of 30-40 have a 17% higher risk of hearing loss compared to people with normal BMI whereas those with a BMI of over 40 have a 25% greater risk? (Sources: www.scieneceworldreport.com and www.news-medical.net)
  • People with hearing loss show a greater rate of memory loss, dementia, and shrinkage of the brain. Source
  • Hearing loss is linked to a 3-fold risk of falling. This may be due to an increased cognitive load, or because people who cannot hear well may not have a good awareness of their overall environment. Source