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Viewing entries tagged with 'tinnitus'

Telehealth and RemoteCare for Audiology Services – Teleaudiology

Posted by on 3 June 2020

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Telehealth and remote care for hearing services

As hearing health care practitioners, we are facing challenges with the COVID-19 pandemic.  How do we deliver hearing services to our clients in a safe way? 
The incidence of hearing loss increases with age.  Hence, we tend to see more seniors at our clinics.  Our older clients are at a higher risk if they are infected with corona virus.  So, we have adapted.  We are now conducting many of our appointment protocols differently to reduce the risks to our clients.  
From mid-March we have been providing some hearing services via telehealth.  Pensioners, veterans, and other eligible clients funded under the Hearing Services Program (HSP) can have some hearing services funded via telehealth.  Our Worksafe clients can also have some hearing services completed by telehealth.
Telehealth is often done by phone, which has its own challenges when talking to someone who has a hearing loss.  This is because people with hearing loss depend on visual cues and lip reading to hear optimally.  Have you heard anyone saying they can hear better when they are looking at you?  This is because we are using visual cues such as lip reading to help with hearing.  If the client with hearing loss can see us, they can use visual information to support their hearing.  For this reason, we would prefer to use video-chat for telehealth services in audiology.  In our industry we call this teleaudiology.  To be able to do teleaudiology, our clients need to have internet access and be familiar with using technology.  However, this is not always the case with our older clients.  Another compounding factor for teleaudiology services is when someone has limited English.  Despite these factors, we can do teleaudiology services with many of our clients.
The appointment types that we can do by teleaudiology include:
reviewing hearing aid fitting
reviewing your progress with hearing aids
troubleshooting an issue with the hearing aids
tinnitus counselling and support.
RemoteCare is an innovative technology in hearing aids that enables us to program some hearing aids "remotely' via the internet.  We can offer RemoteCare to our clients who have newer hearing aids with this technology.  They must also have internet access and know how to use apps on their smart phone.  RemoteCare allows the audiologist to connect to the hearing aids via the internet.  The connection is via an app specific to the model of hearing aid.  For example, we can adjust the Oticon Opn hearing aids using ‘Oticon RemoteCare’ app.  We book a ‘remote’ appointment which we do via video-chat (like Skype).  At the same time, the audiologist can connect to the hearing aids and adjust them in real-time.  The audiologist adjusts the hearing aid programming based on the conversation with the client.   The goal is to get to the best hearing possible.  Our audiologists love it!  It works like a face-to-face appointment in many respects.  However, if there are issues with physical fit or inserting the hearing aids clients will need a face-to-face appointment.
However, we cannot do all appointments via teleaudiology or RemoteCare.  We must do some appointments face-to-face.  These include:
hearing tests, which we must do using calibrated equipment and in sound treated conditions
most hearing aid fittings as we need to check the physical fit of the hearing aids on the ear and measure the amount of sound in the ear canal
taking impressions for custom hearing aids
otoscopy - checking the ear canal and ear drum.
To reduce risks of infection in face-to-face appointments, we are reducing the time spent in close proximity to our clients.  Where we can, we are doing part of the appointment by teleaudiology and the other face-to-face. 
As audiologists, we are often looking after older and hence more vulnerable people.  It is vital that when delivering our services, it is as safe as possible.  In summary, when supplying hearing services to our clients we are:
practicing strict infection control
physically distancing and managing the number of clients in a room
adapting our service delivery procedures
o teleaudiology services
o remote care hearing aid adjustments
o reduced face-to-face time during appointments
o kerbside help.
RemoteCare will become more common as clients upgrade their hearing aids and become familiar with apps.  The other benefits of teleaudiology and Remote Care in addition to the ones already mentioned are:
it can save clients time by reducing the need to travel to the clinic
it’s a convenient service to people who live further away or cannot drive to clinic
more support to clients especially in the first few days following a new hearing aid fitting
timely minor hearing aid adjustments and counselling.
Whilst some appointments may be delivered in a different way as we embrace new service delivery models, we are still committed to providing our clients with the best hearing care. 
You can contact us on 1300 761 021. 

As hearing health care practitioners, we are facing challenges with the COVID-19 pandemic.  How do we deliver hearing services to our clients in a safe way? 

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Tinnitus in Australia

Posted by on 13 September 2017

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A survey carried out by Oticon Australia in 2015 revealed that over 40 per cent of Australians have experienced or know someone with Tinnitus. Thirty nine per cent of the people surveyed admitted their tinnitus meant they experienced difficulty in enjoying life and social occasions. Almost 50 per cent of respondents said their tinnitus made them feel tired and fatigued, while over 45 per cent felt depressed and anxious as a result of the condition.

One way to take control and manage tinnitus is by using sound therapy. Sound therapy ‘retrains’ your brain by replacing the annoying tinnitus with more pleasant sound. Sound therapy can take multiple forms, but for those who also have a hearing loss, the best form is with the use of a combined ‘ear level’ tinnitus and hearing device. Many hearing aid manufacturers have incorporated a sound generator into their hearing aids thereby giving  tinnitus and hearing loss sufferers convenient access to a sound therapy program that is worn on the ear.

In June this year, Oticon introduced a new Tinnitus SoundSupportTM as a standard feature in all Oticon Opn hearing aids. Oticon Opn allows the wearer to play soothing relief sounds directly into their hearing aids, as well as stream other sounds like music or audio books, which can help draw their attention away from the tinnitus.

We encourage anyone concerned about their tinnitus or hearing health to book an appointment at one of our hearing centres.  Call us on 1300 761 021

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