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Viewing entries tagged with 'covid-19'

Stage 4 restrictions - we're open but it's different

Posted by MAC on 12 August 2020

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During stage 4 restrictions in Melbourne we are open but it’s not business as usual.

We have changed our hearing services delivery model for stage 4 restrictions.  We are open for telehealth services and urgent face-to-face services. We can provide hearing services via telehealth to most clients including pensioners, veterans, and other eligible clients funded under the Hearing Services Program (HSP) and people under WorkSafe, TAC, DVA and NDIS.  We can also provide hearing services for people with Chronic Disease Management (CDM) plans.

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Safety of our clients and staff is paramount importance and our top priority

Posted by on 19 March 2020

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With the recent developments about Coronavirus (COVID-19) we are implementing extra precautions. 
We appreciate your understanding of and cooperation with these measures for the health and safety of all our clients and staff.  We apologise for any inconvenience in advance. 
What we are doing
We have always followed strict hygiene protocols to help prevent the spread of infection to clients and staff.  We have now implemented more measures.  At all clinics, our infection control protocols include:
Hand sanitiser for clients use when entering and leaving the clinic
Hand hygiene for all staff 
rigorous, frequent and thorough cleaning and disinfection of all high contact areas
clinical room cleaning of contact surfaces after each client
use of surgical masks and other protective equipment 
We screen all clients prior to their appointment.  When confirming appointments, we ask clients whether they are experiencing any flu-like symptoms such as fever and cough, shortness of breath or sore throat.  If they are, we reschedule appointments allowing at least 14 days until after their symptoms have resolved. 
How you can help
Before attending our clinics please let us know if you are experiencing flu-like symptoms such as fever and cough, shortness of breath or sore throat.  
Please contact us on 9415 5858 or email us reception@melbourneaudiolgycentre.com.au for more information or to reschedule your appointments. 
We ask that you do not attend the clinic until at least 14 days after your symptoms have resolved.  

With the recent developments about Coronavirus (COVID-19) we are implementing extra precautions. 

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