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Melbourne’s leading hearing health care specialists for over 18 years with centres in 9 convenient locations.
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Blog » Stage 4 restrictions - we're open but it's different
We have changed our hearing services delivery model for stage 4 restrictions. We are open for telehealth services and urgent face-to-face services. We can provide hearing services via telehealth to most clients including pensioners, veterans, and other eligible clients funded under the Hearing Services Program (HSP) and people under WorkSafe, TAC, DVA and NDIS. We can also provide hearing services for people with Chronic Disease Management (CDM) plans.
Telehealth can be done by phone or video call. For people with hearing loss, a video call will make communication easier as they will be able to see the speaker's face and use visual cues such as lip reading. In addition, for some people with newer hearing aids, we may be able to program the hearing aids "remotely' via the internet. We can do this during a telehealth appointment.
Hearing services that we can do by telehealth include:
Hearing services that we may be able to do by telehealth and RemoteCare include:
We are offering some hearing services with minimal face-to-face contact and these include:
Many hearing services can only be done face-to-face. These include:
If we do see you face-to-face for an urgent appointment, we are reducing the time spent in the appointment and where we can will do part of the service by telehealth.
We are doing our best to be as safe as possible and to minimise the transmission of COVID-19 when delivering face-to-face services . In summary, when doing face-to-face hearing services we are:
Whilst some of our hearing services may be delivered in a different way as we embrace new service delivery models, we are still committed to providing our clients with the best hearing care.
You can contact us on 1300 761 021.